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Tam***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Detail-oriented Quality Analyst with 6+ years’ experience in data analysis and customer service. Strong eye for detail and process improvement."
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MS OfficeG SuiteBufferCanvaChatGPT

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YouTube AdsAI ToolsAdvanced ExcelZapier
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Administrative WorkCalendar ManagementInbox ManagementAI toolsOnline ResearchQuality AssuranceCustomer Service

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Social Media ManagementDigital MarketingExcel Intermediate
Experience
Online Business Manager|Wishup
Jul 2025 - Present
Online Business Manager at Wishup. Expertise in strategic calendar/inbox management, in-depth research analysis, and comprehensive administrative optimization to drive overall business efficiency.
Sr Quality Analyst|Apertum Online
Jan 2020 - May 2025
Conducted audits, analyzed trends, led trainings, shared feedback, and drove quality through CSAT, RCA, and process improvements across chat, email, and voice channels.
Officer|Yes Bank
Mar 2018 - Mar 2019
Handled 90+ daily calls, resolved queries, upsold investment plans, analyzed market trends, and ensured high customer satisfaction across calls, emails, and chats.
Education
Bachelor of Management Studies|University of Mumbai
Batch of 2017
Strong foundation in strategic management, operations, and financial analysis. Uses analytical frameworks to drive decisions and efficiency.
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Administrative WorkCalendar ManagementSocial Media ManagementInbox ManagementAI toolsDigital MarketingOnline ResearchQuality AssuranceCustomer ServiceExcel IntermediateMS OfficeYouTube AdsAI ToolsAdvanced ExcelG SuiteBufferCanvaZapierChatGPT

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