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Experience
Online Business ManagerWishup
Jul 2025 - Present
Manages client communications, oversees teams, prepares performance metrics, coordinates resources, and ensures operational efficiency through data-driven decisions and tool integration.
Warehouse AssociatePnG(Canada)
Apr 2024 - May 2025
Optimized assembly line efficiency using ERP tools, coordinated logistics, ensured quality control, managed custom orders, and streamlined warehouse communication for timely order fulfillment.
Technical Customer Support RepresentativeAlorica(Canada)
Jul 2022 - Apr 2024
Handled technical support for smartphones and devices, resolved customer issues via call/chat, coordinated with Level 1 teams, and promoted upgrades to enhance customer satisfaction.
Technical Support RepresentativeGatestone(Canada)
May 2019 - Jun 2022
Resolved network and device issues, supported digital services, achieved sales targets, managed customer interactions, and coordinated field technician support for unresolved technical cases.
Senior Associate(Financial Advisor)Fiserv(India)
May 2018 - Sep 2018
Provided lease-end support for automotive clients, managed inbound and outbound communications, explained financial options, and maintained CRM records for efficient follow-ups.
Education
Occupational Health and SafetyConestoga College
Batch of 2020
Earned 1-Year Graduate Certificate in Occupational Health, Safety & Wellness from Conestoga College, Gained Expertise in Hazard Identification, Risk Management, and Regulatory Compliance.
Project ManagementConestoga College
Batch of 2019
Earned 1-Year Graduate Certificate in Project Management from Conestoga College, Brantford, ON (2018–19), Gained Expertise in Project Planning, Execution, Risk Management, and Agile Methodologies.
Bachelors Of Engineering.Guru Gobind Singh IP University
Batch of 2013
Developed Strong Expertise in Mechanical Design, Automation, Robotics, and CAD/CAM.
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