managing client communication and feedback, overseeing team performance, preparing weekly/monthly reports, optimizing resources, upskilling on tools like zapier and gamma, and representing the company

managed inventory, prepared and processed orders, ensured safety compliance, optimised warehouse operations, and trained new team members for efficient workflow.

handled technical support for smartphones and devices, resolved customer issues via call/chat, coordinated with level 1 teams, and promoted upgrades to enhance customer satisfaction.

provided technical support for internet, wi-fi, and network issues, assisted customers via phone and chat, booked field technicians, and promoted shaw products.

handled customer calls for general motors lease-end options, explained re-lease or buyout choices, managed crm updates, and ensured smooth customer experience throughout the lease process.

earned 1-year graduate certificate in occupational health, safety & wellness from conestoga college. gained expertise in hazard identification, risk management, and regulatory compliance.

earned 1-year graduate certificate in project management from conestoga college, brantford, on (2018-19). gained expertise in project planning, execution, risk management, and agile methodologies.

developed core skills in mechanical design, automation systems, robotics, cad/cam, and engineering principles, fueling a versatile career in technical support, project management, and process optimiza