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Experience
ExecutiveEXL
Sep 2024 - Aug 2025
Managed and resolved complex customer billing disputes, improving customer satisfaction and retention rates.
Sr. Customer Support ExecutiveiEnergizer
Mar 2022 - Feb 2024
Provided training to more than 200 new hires during their OJT period. Conducted Floor briefings and SBS for new hires. As customer support, I was responsible for handling billing disputes and queries.
Associate Customer SupportTech Mahindra
Jun 2020 - Nov 2021
100% Quality achiever and C-Sat champ. Handled contacts for a premium e-commerce platform in an
inbound campaign.
Assistant ExecutiveiEnergizer
Nov 2018 - Feb 2020
Facilitated health checkup appointments for customers, provided after-hours doctor access, and coordinated emergency walk-in appointments.
Education
BADelhi University, SOL
Batch of 3
Holds a Bachelor's degree in Arts with a focus on Hindi, English, History, and Economics—bringing strong communication skills and a well-rounded understanding of cultural and social dynamics.
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