Get $1,000 Benefits with a VA — Free Bookkeeper ($500) + Business Tools ($500)

Get $1,000 Benefits with a VA — Free Bookkeeper ($500) + Business Tools ($500)

Sur*** profile picture

Sur***

ONLINE BUSINESS MANAGER
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Results-oriented SME with 8+ years in US/Canada e-commerce operations. Expert in team leadership, process optimization, and client coordination while ensuring SLA adherence."
Tools

Expert

MS OfficeAI ToolsMailchimpCanvaChatGPTGoogle sheetsGamma.appNotebook LMSurvey MonkeyGrokPerplexity

Good

MS ExcelAsanaZapierHubspotMonday.comPower BI
Skills

Expert

Google ResearchBack-Office OperationsTeam ManagementCustomer ServiceCustomer Support - ChatData EntryAI toolsOnline Research

Good

Data Processing
Experience
Online Business Manager|Wishup
Sep 2025 - Present
Managing inboxes, calendars, research, and admin tasks to streamline workflows. Focused on organization, efficiency, and delivering quality support to achieve team and organizational goals.
Subject Matter Expert|HCL Tech
Jan 2018 - Aug 2025
Results-oriented SME with 8+ years in international BPO, specializing in e-commerce ops, team leadership, process optimization, and recognized for top-tier productivity and quality.
Education
Bachelor of Commerce|University of Lucknow
Batch of 2016
Bachelor of Commerce, University of Lucknow (2013-2016). Solid foundation in business concepts supporting a career in operations and team management.
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Data ProcessingGoogle ResearchBack-Office OperationsTeam ManagementCustomer ServiceCustomer Support - ChatData EntryAI toolsOnline ResearchMS ExcelMS OfficeAI ToolsMailchimpAsanaCanvaZapierChatGPTHubspotMonday.comGoogle sheetsPower BIGamma.appNotebook LMSurvey MonkeyGrokPerplexity

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