Online Business Manager, managing operations and client relationships for US-based businesses. Skilled in workflow optimization, project coordination, and process improvement to enhance productivity.

As a Customer Success professional, I managed onboarding for 700+ clients, resolved escalations, improved processes, and trained new hires while ensuring 95% SLA compliance and customer satisfaction.

As Operations Manager l led 100+ site workers, coordinated with contractors and clients, ensuring quality and safety compliance, delivering projects on time, and providing clear progress reports.