Working as Online Business Analyst on internal projects at Wishup. Handled responsibilities like Research work, Calendar Management, Travel Management .

Provided desk support by resolving network issues, assisting users with connectivity problems, coordinating with technical teams, and maintaining logs and updated tickets.

Monitored call quality, led calibrations, performed RCA for low CSAT, managed tasks, handled transaction audits, interacted with clients, and motivated the team to improve quality and performance.

Handled Flipkart return support with empathy, analysed return data, identified bugs and assisted team leaders in process improvement and service recovery initiatives.

Handled Flipkart Grocery and MPS escalations, resolved issues within deadlines, applied strong conflict resolution, and ensured high customer satisfaction through clear communication.

Handled inbound and outbound Flipkart calls, coordinated with internal teams for order and delivery resolutions, and supported operations to enhance overall customer experience.

Managed daily records, prepared weekly reports, interacted with customers, handled basic system operations, and maintained accurate data and documentation.

Specialization in Computer Applications with an academic score of 81.5 percent