Currently working as an Online Business Manager, looking after calendars, email, travel, and projects. Providing administrative, technical, and creative support remotely.

Conducting quality audits & root cause analysis for high-priority complaints, driving SOP updates, ensuring regulatory compliance & KYC.

Delivered first-call resolution for technical/billing support and managed escalations to ensure high customer satisfaction.

Conducted outbound sales to promote and close agreements for broadband, TV, and landline service bundles. Effectively engaged prospects by explaining product benefits to meet and exceed sales targets.

Passed out of Burhani College Mumbai