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Experience
Customer Experience SpecialistOmprime Technologies
Sep 2022 - Sep 2025
Handled technical support, escalations, dispute resolution, and customer issues with clear communication and empathy while using CRM tools to ensure timely and accurate resolutions.
Travel ConsultantTraveluro
Aug 2021 - Aug 2022
Worked as a travel consultant handling hotel reservations, sales, and dispute resolution, delivering accurate booking support, clear communication, and efficient customer-focused solutions.
Key Account Management ExecutiveProProfs
Jan 2020 - Mar 2021
Worked as a Key Account Management Executive at ProProfs managing client accounts, supporting SaaS LMS adoption, resolving issues, and ensuring smooth onboarding and customer satisfaction.
Customer Support AssociateTeleperformance
Jan 2018 - Dec 2019
Worked as a customer support associate handling US tech support, resolving technical issues, guiding customers through troubleshooting, and ensuring clear communication and service quality.
Education
Bachelor of CommerceSri Venkateshwara University
Batch of 2013
Completed Bachelor's of Commerce in 2013 from SVU Tirupati with a strong foundation in commerce, accounting, and business concepts, demonstrating consistent academic performance and commitment.
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