Working in client operations at Wishup, specializing in inbox and calendar management, workflow automation, and AI prompt engineering to streamline tasks and improve execution efficiency.

Monitored 10K+ weekly transactions, resolved high-risk player cases, and analyzed fraud patterns to cut fraudulent payouts by 15%, collaborating cross-functionally to strengthen real-time risk control

Investigated card transactions using advanced fraud tools and predictive models, reducing fraud losses by 15% and false positives by 20%, while mentoring analysts and tracking key risk KPIs.

Managed high-volume banking transactions, fraud monitoring, and AML/KYC checks while resolving complex customer issues and improving operational processes, driving a 12% productivity gain.

Graduated with a Bachelor of Commerce, building a strong foundation in finance, accounting, and business operations, supporting a career in risk analysis, compliance, and operational management.