Results driven virtual assistant delivering seamless client support process optimization and CRM excellence with a proactive mindset reliability and a strong focus on business growth.

Acted as a communication SME driving exceptional client interactions ensuring process excellence mentoring teams and optimizing CRM based workflows to deliver consistent high quality results.

Senior Business Analyst focused on building scalable processes defining workflows aligning stakeholders and driving continuous improvement through structured analysis and data driven insights.

Gathered and documented business requirements improved processes by identifying gaps collaborated with cross functional teams and delivered reports and insights to support data driven decisions.

Bachelor of Engineering in Computer Science with a strong foundation in problem-solving, systems thinking, and analytical skills to support technology-driven business solutions