Tools
Expert
MS Excel
MS Office
Google Docs
Google sheetsGood
PMS
Notebook LMSkills
Expert
Google ResearchBack-Office OperationsAdministrative WorkE-CommerceMinutes Of MeetingTravel ManagementCustomer ServiceTravel PlanningInbox ManagementAdvanced Google ResearchCustomer Support
Good
Expense ManagementEvent ManagementInventory ManagementHiring AssistanceVendor Management
Experience
Online Business ManagerWishup
Sep 2025 - Present
Detail-oriented Online Business Manager skilled in client support, organization, and communication, offering proactive remote support to drive seamless operations and business success.
Account Manager (Operations)OYO ROOMS (UNITED KINGDOM)
Jul 2025 - Nov 2025
Account Manager with OYO UK experience, managing group and corporate bookings, contracts, PMS systems and client relationships to ensure smooth operations and maximize revenue.
Freelance- Trek Leader and Leadership FacilitatorGestalt Adventures
Oct 2022 - Dec 2023
Adventure and leadership facilitator with experience leading Himalayan treks, school programs and endurance expeditions focused on teamwork and personal growth.
Catalog Lead – AVS (US)Amazon
Mar 2021 - Jul 2025
Amazon US Catalog Lead with experience of managing top brand accounts, improving catalog quality, mentoring teams and driving process improvements for operational excellence.
Sports LeaderDecathlon Sports
Mar 2016 - Oct 2020
Decathlon Sports Leader with end-to-end ownership of retail and e-commerce operations, managing P&L, teams, supply chain, events and customer experience across multi-city markets.
Industrial TrainingITC Mughal (Agra)- 5 star hotel
Jul 2013 - Oct 2013
Detail-oriented hospitality intern professionally trained at ITC Mughal, Agra, with hands-on experience in hotel operations, guest services, administration and luxury spa concierge support.
Education
Bachelor of Science(B.Sc) (Hospitality & Hotel Administration)Institute of Hotel Management IHM-Ahmedabad
Batch of 2015
Bachelor of Science in Hospitality & Hotel Administration (2015) from IHM Ahmedabad, with a strong foundation in hotel operations, guest service and business fundamentals.
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