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Experience
Online Business ManagerWishup co
Sep 2025 - Present
Driving productivity and operational efficiency through advanced inbox and calendar management, automation implementation, AI prompt engineering, and professional communication at Wishup.
Project ManagerAirsoft Technologies - Dubai, UAE
Jul 2017 - Aug 2025
Project Manager: led cross-functional teams, managed scope, schedule, and budgets, coordinated vendors and stakeholders, improved delivery reliability, and increased client satisfaction.
Project LeadAbu Dhabi Commercial Bank - Dubai, UAE
May 2014 - Jun 2017
Drove digital initiatives, coordinated vendors, boosted CRM adoption, and led rollouts and user onboarding.
Project CoordinatorMashreq Bank - Dubai, UAE
Jun 2013 - Feb 2014
Supported digitization of bancassurance systems, coordinating rollout, training, and integrations with AXA and Oman Insurance while improving workflows, data flow, and service efficiency.
Project CoordinatorXchanging India
May 2011 - Dec 2012
Supported research, reporting automation, and dashboards for global clients, helped improve risk frameworks and processes, and delivered analytics used in executive decision-making.
Operations AnalystHSBC HDPI India
Sep 2007 - Mar 2011
Managed technology-enabled fraud detection initiatives, coordinated with compliance and card networks, and helped reduce losses while improving governance and reporting.
Senior Technical SupportDell Technologies India
Oct 2005 - Jul 2007
Supported enterprise and retail users with troubleshooting and root cause analysis, while creating SOPs that improved ticket resolution speed and escalation management.
Customer Support AssociateICICI OneSource India
Oct 2003 - Aug 2005
Managed call operations and compliance processes, handled customer escalations, and trained new team members on workflows and system tools.
Education
Kaizen Continuous Improvement TrainingAirsoft Technologies
Batch of 2022
Trained on continuous improvement methodology, incremental process enhancements, and workflow optimization.
HIPAA Compliance & Data Privacy TrainingXchanging
Batch of 2011
Trained on healthcare data privacy, security standards, and safe handling of sensitive customer information.
Bachelor of CommerceC.V Raman University
Batch of 2010
Completed a Bachelor of Commerce from C.V. Raman University in 2010, building a strong foundation in accounting, finance, and core business principles relevant to project and operations roles.
Lean Six Sigma Green BeltHSBC
Batch of 2008
Trained in process improvement, waste reduction, and data-driven problem solving to improve efficiency and governance.
Anti-Money Laundering (AML) CertificationsHSBC Global Service Delivery Mashreq Bank PSC Abu Dhabi Commercial Bank (ADCB)
Batch of 2007, 2012, 2015
Extensive AML training across multiple banks covering KYC, transaction monitoring, suspicious activity handling, and regulatory compliance.
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