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Sim*** profile picture

Sim***

ONLINE BUSINESS MANAGER
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Operations and customer support professional with 7+ years of experience supporting e-commerce and service businesses. Skilled in inbox, automation, process optimization, and operational support."
Tools

Expert

AsanaShopifyChatGPTMonday.comClickupSlacknotionCalendlyGeminiAmazon Seller CentralOutlookNotebook LMTeams

Good

ExcelGoogle DocsCanvaZapierHubspotGoogle sheetseBay seller hubClipchampGamma.app
Skills

Expert

Google ResearchAdministrative WorkE-CommerceProblem SolvingCRMInbox ManagementDesign posters for promotions on websitesExcel IntermediateCustomer Support - ChatAutomationCustomer SupportCalendar Management

Good

Video EditingMinutes Of MeetingProject ManagementAdvanced Google ResearchAI tools
Experience
Online Business Manager|Wishup
Oct 2025 - Present
Skilled in managing inboxes, calendars, projects, research, documentation, automation basics, and video/content creation to support smooth operations and efficient task execution.
Operations Admin|Fleetmill Limited
Feb 2023 - Sep 2025
Managed Amazon SAFE-T/FBA, Walmart and courier claims, processed returns, handled fulfilment issues, customer emails, escalations, and prepared weekly claims reports for management.
Sr. Customer Service Associate|Concentrix Daksh Services India Pvt. Ltd.
Aug 2017 - Oct 2022
Provided Amazon UK customer support via Message Us, chat and emails, resolved customer issues, and also worked as a temporary supervisor managing a team of 40 associates.
Education
Post Graduation Diploma in Hotel Management|Heritage Institute of Hotel & Tourism
Batch of 2016
Post Graduate Diploma in Hotel Management focused on hospitality operations, service excellence, and guest experience management.
Bachelor of Arts|MJP Rohilkhand University
Batch of 2015
Bachelor of Arts with English as the main subject.
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Google ResearchAdministrative WorkE-CommerceVideo EditingMinutes Of MeetingProblem SolvingCRMProject ManagementInbox ManagementDesign posters for promotions on websitesAdvanced Google ResearchExcel IntermediateCustomer Support - ChatAI toolsAutomationCustomer SupportCalendar ManagementExcelGoogle DocsAsanaCanvaShopifyZapierChatGPTHubspotMonday.comClickupSlacknotionGoogle sheetsCalendlyGeminiAmazon Seller CentraleBay seller hubOutlookClipchampGamma.appNotebook LMTeams

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