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ChatGPT
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Calendly
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Amazon Seller Central
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Monday.com
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eBay seller hub
Outlook
Clipchamp
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Notebook LMSkills
Expert
Google ResearchProblem SolvingCRMInbox ManagementCustomer Support - ChatCustomer SupportCalendar Management
Good
Administrative WorkE-CommerceVideo EditingMinutes Of MeetingProject ManagementDesign posters for promotions on websitesAdvanced Google ResearchExcel IntermediateAI toolsAutomation
Experience
Online Business ManagerWishup
Oct 2025 - Present
Skilled in managing inboxes, calendars, projects, research, documentation, automation basics, and video/content creation to support smooth operations and efficient task execution.
Operations AdminFleetmill Limited
Feb 2023 - Sep 2025
Managed Amazon SAFE-T/FBA, Walmart and courier claims, processed returns, handled fulfilment issues, customer emails, escalations, and prepared weekly claims reports for management.
Sr. Customer Service AssociateConcentrix Daksh Services India Pvt. Ltd.
Aug 2017 - Oct 2022
Provided Amazon UK customer support via Message Us, chat and emails, resolved customer issues, and also worked as a temporary supervisor managing a team of 40 associates.
Education
Post Graduation Diploma in Hotel ManagementHeritage Institute of Hotel & Tourism
Batch of 2016
Post Graduate Diploma in Hotel Management focused on hospitality operations, service excellence, and guest experience management.
Bachelor of ArtsMJP Rohilkhand University
Batch of 2015
Bachelor of Arts with English as the main subject.
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Google ResearchAdministrative WorkE-CommerceVideo EditingMinutes Of MeetingProblem SolvingCRMProject ManagementInbox ManagementDesign posters for promotions on websitesAdvanced Google ResearchExcel IntermediateCustomer Support - ChatAI toolsAutomationCustomer SupportCalendar ManagementExcelGoogle DocsAsanaCanvaZapierChatGPTMonday.comClickupSlackGoogle sheetsCalendlyGeminiAmazon Seller CentraleBay seller hubOutlookClipchampGamma.appNotebook LMTeams
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