Tools
Expert
MS Office
AI Tools
Google Docs
ChatGPT
Hubspot
Google Calendar
Google sheetsGood
Mailchimp
Asana
Canva
Zapier
Monday.com
Zoho
Scrapp Extension
Grammarly
IRISSkills
Expert
Data ProcessingBack-Office OperationsTeam ManagementClient RelationshipCustomer ServiceEmail MarketingAdministrative WorkAccounts PayableBank ReconciliationMinutes Of MeetingHiring AssistanceTravel Management
Good
Google ResearchOutbound SalesAccounts ReceivableVideo EditingInvoice ManagementReview Writing
Experience
Online Business ManagerWishup
Nov 2025 - Present
Currently working as an Online Business Manager at Wishup, overseeing operations, coordinating teams, optimizing processes, and ensuring timely delivery of projects and client outcomes.
Team LeaderBusiness Promoted
Oct 2020 - Jul 2025
Led daily operations of a high-performing team, improving service quality and driving a 15% increase in customer satisfaction through strong leadership and clear communication.
Debt CollectorCredence Resource Management Services
Dec 2019 - Oct 2020
Managed debt recovery processes with professionalism, safeguarding sensitive data while building strong client relationships to ensure timely payments and dispute resolution.
Retention ExecutiveTech Mahindra Business Services
Sep 2018 - Nov 2019
Retained a high volume of 3G customers through personalized solutions while delivering exceptional service by resolving issues promptly and effectively.
Customer Care ExecutiveTeleperformance
Dec 2017 - Aug 2018
Delivered exceptional customer support to Yahoo users, resolving inquiries and technical issues efficiently while maintaining high customer satisfaction and loyalty.
Reservation ExecutiveSun Bussiness Solution
Jan 2014 - Mar 2015
Reservation Executive at SpiceJet: Handle flight bookings, ticketing, fare queries, schedule changes, customer support, and coordination to ensure smooth passenger reservations.
Education
12I.S.C.
Batch of 2009
Completed Class 12 (ISC Board, 2009) and Class 10 (ICSE Board, 2007), with a strong academic foundation supporting professional growth and skill development
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