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Experience
Online Business ManagerWishup
Oct 2025 - Present
Online Business Manager at Wishup, handling eCommerce support (Amazon/Shopify), project management, MIS reporting, CRM & lead management, research, lead generation, and executive assistance.
Support Specialist - Phone and ChatCarpus Tech Repair
Feb 2023 - Jul 2025
Support Specialist with 2+ years of experience supporting customers, resolving technical issues, driving service adoption, improving satisfaction, and building long-term customer relationships.
Owner and hospitality managerFRIENDS Cafe
Mar 2021 - Jan 2023
Owner and Hospitality Manager at FRIENDS Café, overseeing daily operations, customer experience, staff management, and service quality to ensure a warm, welcoming environment.
Sales - SuperiorSamsung
Jan 2019 - Feb 2021
Sales Supervisor specialising in Samsung flagship devices for North American customers, skilled in persuasive product pitching, customer engagement, and strategic upselling to maximise revenue.
Education
Diploma in AviationFrankfinn
Batch of 2020
I attended a 1 year diploma course of Aviation and Hospitality in 2020.
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