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Expert
Data ProcessingDatabase ManagementMinutes Of MeetingProblem SolvingSchedule ManagementTeam ManagementCustomer Support - VoiceCustomer Support - ChatProject CoordinationCustomer SupportHealthcare OperationsHealthcare Scheduling
Experience
Online Business ManagerWishup
Nov 2025 - Present
Highly skilled virtual assistant managing operations, projects, and communication to empower entrepreneurs and executives to scale efficiently.
Team Lead,Customer Success Representative,Customer Service RepresentativeSWJG Collaboratory Ventures Pvt Ltd. (BeeperMD),DataMi Solutions Reach Care,Taskus
Jan 2023 - Nov 2025
Operations Team Lead, managing workforce scheduling for 50+ professionals, ensuring KPI targets, high service levels, and smooth daily operations.
Customer Success RepresentativeDataMi Solutions
Aug 2022 - Jan 2023
Provided technical support for telecom services across international markets, ensuring timely issue resolution and high customer satisfaction.
TeammateTaskUs India Private Limited
Aug 2021 - Aug 2022
Provided chat support for the US food-delivery process, managing real-time customer inquiries related to payments, order issues, and delivery concerns.
Customer Service ExecutiveAmazon Development Centre India Pvt. Ltd
Sep 2018 - Mar 2021
Handled customer queries for payments, refunds, and order issues. Promoted to Escalation Specialist, resolving complex cases and supporting teams as a Subject Matter Expert.
Education
Bachelor's of Arts and HumanitiesGoswami Ganesh Dutta Sanatan Dharma (GGDSD) College
Batch of 2018
Completed Bachelor’s degree in Arts and Humanities, developing strong communication, analytical thinking, and problem-solving abilities.
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Data ProcessingDatabase ManagementMinutes Of MeetingProblem SolvingSchedule ManagementTeam ManagementCustomer Support - VoiceCustomer Support - ChatProject CoordinationCustomer SupportHealthcare OperationsHealthcare SchedulingMS ExcelMS OfficePinterestGoogle DocsG MeetCanvaChatGPTRocketReachPhotoshopGoogle CalendarVimeoZoomGrammarlySlackskypeGoogle sheetsHuddleGeminiFilmoraMS PowerpointAdobe PhotoshopwhatsappAirbnbBooking.comOutlookGiphyClipchampGamma.appGrokPerplexityCapcutTeams
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