Experienced in inbox and calendar management, automation, prompt engineering, research, social media, and professional formatting to support smooth business operations.

Audited L1, L2 helpdesk engineer calls and tickets, reviewed troubleshooting accuracy, documentation, SLA adherence, supported onboarding, delivered process training, created SOPs, risk identification

Worked as a Quality Analyst reviewing customer interactions, ensuring SOP adherence, identifying gaps, sharing feedback, supporting training needs, and helping improve customer experience.

Handled customer queries, providing timely resolutions, managing escalations, and ensuring high customer satisfaction through effective communication and issue ownership

Completed a Master’s degree with a dissertation focused on microbial degradation of polycyclic aromatic hydrocarbons in soil microcosms, involving research design, analysis, documentation.