Tools
Expert


Good




Skills
Expert
Customer Support - VoiceCustomer Support- Chat
Good
AdministrationInbox ManagementExcel IntermediateCalendar ManagementData EntrySchedule ManagementContact GenerationData EnrichmentSales Support
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Experience
Virtual AssistantWishup
Nov 2022 - Present
Currently assisting the internal team at Wishup with Research, Lead Generation, Inbox Management, and Administration tasks and activities.
Coding InstructorBYJU'S FUTURE SCHOOL
Jul 2020 - Oct 2022
• Taking trials for coding classes and enrolling the students.
• Teaching students concepts of coding through online platforms.
Technical Support SpecialistOJAS CUSTOMER SERVICES PVT. LTD.
Jul 2015 - May 2020
• Provided technical assistance to customers on inbound telephone tech support calls, emails and chats.
• Build and maintain successful relationships with customers.
Asst. Manager (Administration)AGROS IMPEX PVT. LTD.
Dec 2012 - Dec 2014
• Compilation of reports
• Looking after the complaints & queries.
• Reports generation for daily output & stock.
• Preparing daily, weekly & monthly reports for higher management and vendors
Senior Officer (Credit Cards)HDFC BANK
Aug 2006 - Jun 2011
• Handling customer queries and grievances and providing the appropriate resolution.
• Helping the new employees with product knowledge and sales techniques.
• Achieve the assigned sales targets
Education
Masters in Computer Science (M.Sc)Kurukshetra University
Batch of 2005
Bachelor in Commerce (B. Com)Panjab University
Batch of 2003
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