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Sne***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively with a long track record of more than 14 Years."
Tools

Expert

G SuiteAsanaTime TrackerSlackwindow

Good

QuickbooksPinterestSalesforceMailchimpGoogle DocsBufferCanvaTrelloZapierLinked in Sales NavigatorGrammarlyHootsuiteAndroid
Skills

Expert

Customer Support - VoiceCustomer Support - ChatData EntryCalendar Management

Good

Administrative WorkE-CommerceEmail MarketingMIS ReportingPoster DesigningProcess MappingPresentationsSchedule ManagementSocial Media ManagementSocial Media MarketingTranscriptionCRMCandidate ScreeningExecutive AssistanceInbox ManagementRecruitment - SourcingAdvanced Google ResearchExcel IntermediateLinkedIn Management
Work Samples

Formatting Spreadsheet

Research -ChatGPT

Research - Project Management Tools

Data Management

Lead Magnet Promotion Email

Wishup Evaluation of Sne***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Fast Learner

Patient

Perfectionist

Experience
Online Business Manager|WISHUP
Feb 2023 - Present
Presently I am providing my support to the Training team with excel management, presentations and documentations.
Senior Process Associate|TATA CONSULTANCY SERVICES PVT LTD
Sep 2015 - Jan 2022
Telecom process for Australian clients - On calls; data management for process. Next process CSG- Complaints. Advance excel skills used. Last process Market research - Charting, PPT, Advance excel.
Senior Team Leader|TATHASTU ADVISORY PRIVATE LIMITED
Feb 2013 - Dec 2013
Indian Start up company for financial services. Joined as Senior advisor , was promoted to Team Leader based on performance. Handled responsibilities of hiring, training, leading a team of 30 members
Senior Customer Relationship Associate|EPICENTER TECHNOLOGIES PVT LTD.
Oct 2011 - Jul 2012
Canadian process for T.V. connections - Outbound Sales for upselling products. Awarded as best advisor with good sales pitch twice based on customer reviews. Zero Absenteeism Awards won in my tenure.
Verifications Officer|TATA CONSULTANCY SERVICES PVT LTD
May 2010 - Mar 2011
Verifications for CC applications for Australian clients. Performed Employer verifications and handled documentation to approve/reject the applications.
Lead Advisor|3 GLOBAL SERVICES PVT LTD
Jul 2006 - Apr 2010
Telecom company handled inbound and outbound Calls from British customers. Handled customer service, technical queries and retentions calls. Managed MIS reports, onboarding new joiners to the team.
Customer Service Professional|SITEL INDIA PVT LTD
Oct 2005 - Jun 2006
Started as Technical advisor and cross skilled as Global Advisors to handle all incoming call related to the account. Catered to American clients for ISP Earthlink.
Education
Bachelor of Arts|Vinayaka Missions University, Salem
Batch of 2014
12th|Higher Secondary School Certificate
Batch of 2004
10th|Secondary School Certificate
Batch of 2002
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Administrative WorkE-CommerceEmail MarketingMIS ReportingPoster DesigningProcess MappingPresentationsSchedule ManagementSocial Media ManagementSocial Media MarketingTranscriptionCRMCandidate ScreeningExecutive AssistanceInbox ManagementRecruitment - SourcingAdvanced Google ResearchExcel IntermediateLinkedIn ManagementCustomer Support - VoiceCustomer Support - ChatData EntryCalendar ManagementQuickbooksPinterestSalesforceMailchimpGoogle DocsG SuiteAsanaBufferCanvaTrelloZapierLinked in Sales NavigatorTime TrackerGrammarlySlackHootsuitewindowAndroid

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