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Administrative WorkE-CommerceEmail MarketingMIS ReportingPoster DesigningProcess MappingPresentationsSchedule ManagementSocial Media ManagementSocial Media MarketingTranscriptionCRMCandidate ScreeningExecutive AssistanceInbox ManagementRecruitment - SourcingAdvanced Google ResearchExcel IntermediateLinkedIn Management
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Experience
Online Business ManagerWISHUP
Feb 2023 - Present
Presently I am providing my support to the Training team with excel management, presentations and documentations.
Senior Process AssociateTATA CONSULTANCY SERVICES PVT LTD
Sep 2015 - Jan 2022
Telecom process for Australian clients - On calls; data management for process. Next process CSG- Complaints. Advance excel skills used. Last process Market research - Charting, PPT, Advance excel.
Senior Team LeaderTATHASTU ADVISORY PRIVATE LIMITED
Feb 2013 - Dec 2013
Indian Start up company for financial services. Joined as Senior advisor , was promoted to Team Leader based on performance. Handled responsibilities of hiring, training, leading a team of 30 members
Senior Customer Relationship AssociateEPICENTER TECHNOLOGIES PVT LTD.
Oct 2011 - Jul 2012
Canadian process for T.V. connections - Outbound Sales for upselling products. Awarded as best advisor with good sales pitch twice based on customer reviews. Zero Absenteeism Awards won in my tenure.
Verifications OfficerTATA CONSULTANCY SERVICES PVT LTD
May 2010 - Mar 2011
Verifications for CC applications for Australian clients. Performed Employer verifications and handled documentation to approve/reject the applications.
Lead Advisor3 GLOBAL SERVICES PVT LTD
Jul 2006 - Apr 2010
Telecom company handled inbound and outbound Calls from British customers. Handled customer service, technical queries and retentions calls. Managed MIS reports, onboarding new joiners to the team.
Customer Service ProfessionalSITEL INDIA PVT LTD
Oct 2005 - Jun 2006
Started as Technical advisor and cross skilled as Global Advisors to handle all incoming call related to the account. Catered to American clients for ISP Earthlink.
Education
Bachelor of ArtsVinayaka Missions University, Salem
Batch of 2014
12thHigher Secondary School Certificate
Batch of 2004
10thSecondary School Certificate
Batch of 2002
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