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Administrative WorkEmail MarketingCRMExecutive AssistanceProject ManagementInbox ManagementAdvanced Google ResearchExcel IntermediateAccountingCalendar Management
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Experience
Online Business Manager (OBM-VA)Wishup
Sep 2023 - Present
Administrative and marketing tasks- Client Follow-ups, conducting correspondence, and scheduling meetings. Market Research, Comparing Pricing based on market trends, CCTV Surveillance & Monitoring
Team Leader - Service Delivery (eBay) Account & Listings (Chat LOB)Ttec
Oct 2021 - Aug 2023
Worked in the capacity of Team Leader (Service Delivery) for an ecommerce Client (eBay), chat LOB. Managed Team of 18 Associates for eBay Accounts and Listing Queue for US, UK, AU zone.
Team Leader (Amazon Process – Email & Chat LOB)Teleperformance
Oct 2017 - Jul 2021
On-boarded in the capacity of Quality Analyst (Amazon) Email LOB. Promoted as Team Leader (Amazon) Email and Chat LOB in the year 2018.
Senior Associate (TalkTalk - UK) - TechnicalWipro
Oct 2011 - Jul 2017
Joined in the capacity of Front Line Associate for Voice Process (UK Tech Team -Telephone, Broadband and Internet TV) Technical Team. Promoted as Senior Associate - worked as Faults Manager Technical
AccountantKay Vee Aar Limited
Mar 2006 - Aug 2009
Regular Accounting Entries in Tally, Computation of Final Accounts – P & L A/c, Balance Sheet as per the data derived from entries made in Tally. Managed Sales Invoices and Purchase Registers.
Education
Bachelore of CommerceCalcutta University
Batch of 1998
B.Com - Pass Course
Higher Secondary (Accountancy)WBCHSE (West Bengal Council of Higher Secondary Examination)
Batch of 1996
Higher Secondary (Commerce) from WBCHSE
Secondary (Matriculation)ICSE
Batch of 1994
Class 10th Delhi Board - Indian Certificate of Secondary Education (ICSE)
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