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Calendar ManagementCustomer Support- ChatInbox ManagementExecutive Assistance
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AdministrationAdvanced Google ResearchEmail MarketingExcel IntermediateMIS ReportingProject ManagementCRM
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Experience
Online Business ManagerWishup
Nov 2023 - Present
Currently assisting the internal team with administrative work such as handling data, managing inboxes and calendars.
Fast Tracker Team LeaderiEnergizer IT Services Pvt. Ltd
Aug 2021 - Oct 2023
Working for a US client(2K Games & DSW) and assisting with queries and complaints through Chat/Email on Zendesk.
Sr. Customer Care ExecutiveSnapdeal
Jan 2015 - Apr 2016
Handling inbound calls and assisting customers with post/pre-sales queries.
Sr. Customer care executiveProptiger Realty Pvt. Ltd.
Oct 2012 - Aug 2014
Handling after-sales queries/complaints of customers. Taking care of cash-back queries maintaining sales leads in the system and following up with the sales team.
Sr. Business AnalystAxis Telecom Inc
Jun 2008 - Dec 2011
Reaching out to potential patients or healthcare professionals to provide information about the campaign or medication (depending on regulations and ethical considerations).
Education
Bachelor of TechnologyMaharishi Dayanand University
Batch of 2008
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