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Skills
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Customer Support- ChatCustomer Support - VoiceInbox ManagementCalendar ManagementExecutive AssistanceOnline ResearchData ManagementTravel ManagementEvent ManagementSummary WritingMinutes of The MeetingEmail MarketingAdvanced Google ResearchExcel ManagementProject ManagementAI Tools
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Lead GenerationSocial Media ManagementBookkeepingE CommerceAutomationSales CRMWebscraping
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Experience
Online Business ManagerWishup
Nov 2023 - Present
Currently supporting Wishup's internal team by handling research, inbox management, and other administrative tasks.
Senior Account Manager and Business Development ExecutiveKapital Data Corp
Jul 2022 - Oct 2023
Drove growth by identifying opportunities, nurturing leads, and forging strategic partnerships to propel the company forward.
Senior AssociateTata Consultancy Services Pvt. Ltd.
Apr 2019 - Jul 2022
Connection manager: built bridges for seamless service.
Complaints & escalation manager: resolved issues with care and efficiency.
AnalystADP Private Limited
Mar 2015 - Feb 2019
Experienced onboarding and implementation specialist. Was dedicated to seamless transitions and maximized efficiency in new processes.
Senior AssociateWNS Global Services Pvt Ltd
Aug 2013 - Mar 2015
Senior associate at Aviva Life insurance was dedicated to providing healthcare insurance solutions with professionalism and expertise for insurance policyholders in the UK healthcare domain.
Customer Service RepresentativeTracmail (India) Pvt. Ltd.
Sep 2009 - Mar 2011
Customer service rep & debt collector: Providing exceptional client support and fair debt recovery practices for comprehensive customer care.
Education
Bachelor of Arts (English Honours)Pune University, Symbiosis College of Arts and Commerce
Batch of 2011
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