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Wishup Evaluation of Ujj***
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Experience
Online Business ManagerWishup.co
Feb 2024 - Present
Worked as an Online Business Manager remotely on internal projects at Wishup. Handled responsibilities such as calendar management, project management, and research.
Team ManagerJP Morgan & Chase
Nov 2015 - May 2023
Worked as a team manager with a team size of 20. Managed retail banking process, people management, project management, quality, customer service, risk, and control.
Senior Customer Service AssociateTech Mahindra
Apr 2009 - Jun 2015
Worked as a Senior Customer Service Associate on process transition, Net Promoter score (NPS), Root cause Analysis of NPS, customer service, and creating dashboards.
Technical Support Associate Level 2Wipro Limited
Mar 2006 - Mar 2009
Worked as a Technical Support Associate Level 2 on scheduled appointments, critical tickets, created Standard Operating Procedures ( SOP) and Customer service.
Education
Bachelor of ScienceCalcutta University
Batch of 1996
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