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Ujj*** profile picture

Ujj***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Detail-oriented professional with 12 years of experience in operations, customer service, and project management. Highly motivated and focused."
Tools

Expert

MS OfficeMailchimpGoogle DocsG SuiteG MeetCanvaGrammarlySlack

Good

Advanced ExcelAsana
Skills

Expert

Administrative WorkEmail MarketingPresentationsSchedule ManagementCRMProject ManagementExcel IntermediateCustomer Support - VoiceCustomer Support - ChatCalendar Management

Good

Executive AssistanceInbox Management
Work Samples

Project Management

Business Email Writing

Automation

Project Management - Asana

Calendar Management

Book Keeping

Wishup Evaluation of Ujj***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Enthusiastic

Managerial

Persistent

Punctual

Experience
Online Business Manager|Wishup.co
Feb 2024 - Present
Worked as an Online Business Manager remotely on internal projects at Wishup. Handled responsibilities such as calendar management, project management, and research.
Team Manager|JP Morgan & Chase
Nov 2015 - May 2023
Worked as a team manager with a team size of 20. Managed retail banking process, people management, project management, quality, customer service, risk, and control.
Senior Customer Service Associate|Tech Mahindra
Apr 2009 - Jun 2015
Worked as a Senior Customer Service Associate on process transition, Net Promoter score (NPS), Root cause Analysis of NPS, customer service, and creating dashboards.
Technical Support Associate Level 2|Wipro Limited
Mar 2006 - Mar 2009
Worked as a Technical Support Associate Level 2 on scheduled appointments, critical tickets, created Standard Operating Procedures ( SOP) and Customer service.
Education
Bachelor of Science|Calcutta University
Batch of 1996
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