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Google ResearchBack-Office OperationsAdministrative WorkFacebook MarketplaceMinutes Of MeetingHiring AssistancePresentationsSchedule ManagementCRMCustomer ServiceWrite IntroductionEdit for Clarity and CoherenceProofread for Grammar and SpellingAdd Images and VisualsInbox ManagementAdvanced Google ResearchCustomer Support - ChatAI toolsData EntryCalendar Management
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Experience
Senior Online Business ManagerWishup
Nov 2021 - Present
Calendar & Email Management, Appointment Scheduling, Online Research, Data cleaning/sorting, Maintaining Customer Data in CRM, Document editing, PowerPoint Presentations, Organizing files & folders
Business Development ManagerPerfection Geeks Technologies
Mar 2020 - Oct 2021
Helped in client acquisition through LinkedIn by creating message templates, and message sequences to reach out to connections.
Senior Customer Service Associate (Voice)American Express
Nov 2014 - Jul 2016
US Consumer Products and Services for all proprietary and Co-branded cards
Managed Disputes and Conflicts, and, Provided transactional services to B2C customers
Admin ManagerKapil Engineering Works
Jan 2012 - Oct 2014
Small-scale manufacturing firm
Managed a team of 12 employees, Negotiated with vendors and clients, and Maintained daily reports.
Ground Staff at Delhi AirportINDIGO Airlines
Dec 2008 - May 2009
Handled Ticketing, Check-in, Boarding, and Disembarkation procedures,
Provided personal assistance to special passengers, like unaccompanied minors, pregnant women, etc.
Education
Masters in International BusinessINSEEC School of Business & Economics, France
Batch of 2019
Bachelors in MathematicsDelhi University
Batch of 2007
Class 12thCBSE - Central Board for Secondary education
Batch of 2004
Class 10thCBSE - Central Board for Secondary education
Batch of 2002
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