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Work Samples
Wishup Evaluation of San***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!
Experience
Online Business ManagerWishup
Jun 2024 - Present
Manage end-to-end VC operations including invoicing, contracting, investor coordination, reporting, and client onboarding. Handle payment tracking, executive support, research, work flow optimization.
Process: Soft Skill Trainer and Team LeadFusion
May 2022 - May 2024
Directed healthcare ops, training, and compliance audits. Managed patient follow-ups, documentation, CRM tracking, and team mentoring while driving process improvement and stakeholder communication.
Process and Soft Skill TrainerStartek
Aug 2020 - Mar 2022
Led training and onboarding for global eCommerce clients. Managed client communication, process design, audits, escalations, and documentation while ensuring timely project delivery, team efficiency.
Process TrainerOnprocess Technology India Pvt Ltd
Apr 2014 - Aug 2020
Conducted US process training, client calibrations, and workflow audits. Oversaw documentation, L&D programs, and operational projects, improving service quality and team performance.
Senior Customer Care RepresentativeWipro
Nov 2011 - Nov 2013
Managed client relations, billing, and contract renewals for US customers. Delivered technical and financial support and ensured service excellence with effective communication.
Education
HSNorth Lakhimpur Commerce College
Batch of 2007
Completed Intermediate in Commerce, gaining foundational knowledge in business economics, accounting, marketing, business law, and finance, preparing for roles in business management and related field
10thSt Marys's High School
Batch of 2005
Completed Class 10 schooling at St. Mary's High School, including core subjects such as mathematics, science, social studies, English, and alternative English.
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