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Skills
Expert
Administrative WorkEvent ManagementOnline ResearchTravel ManagementCustomer ServiceExecutive AssistanceBookkeepingProject ManagementInbox ManagementAI toolsExcel ManagementData ManagementCalendar Management
Good
Database ManagementEmail MarketingLead GenerationSchedule ManagementSocial Media ManagementSales CRMAutomation
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Experience
Online Business ManagerWishup
May 2024 - Present
Built and managed websites(WordPress), CRM, inbox/calendar, lead gen (SalesNav, Apollo, Snov.io), newsletters, social media, research & project management for clients across growth-focused roles.
Associate Process ManagerEclerx Services Limited
Oct 2020 - Jan 2024
Successfully managed trainee transitions, prepared performance reports, and met critical metrics. Led client/vendor reviews, resolved queries, and optimized metrics. Oversaw teams, conducted audits.
Senior AnalystEclerx Services Limited
Oct 2017 - Sep 2020
Led teams, ensured high customer satisfaction, and fostered a positive environment. I coached team members, documented issues, and supported professional growth.
AnalystEclerx Services Limited
Mar 2015 - Sep 2017
Addressed customer queries promptly, ensuring high satisfaction and retention. Prioritized customer experience, exceeded targets, and implemented improvements that enhanced processes and efficiency
Education
Bachelors of technology (B.Tech)Kurukshetra University
Batch of 2014
Bachelors of technology in computer science and Engineering
Three years diplomaHaryana state board of technical education
Batch of 2011
Diploma in computer science and engineering
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