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Har***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"9 years of experience in customer operations, I am a dedicated, team-oriented professional with a proven track record of enhancing customer satisfaction. I excel under pressure and a strategic thinker"
Tools
Skills
Work Samples
Wishup Evaluation
Experience
Education
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Tools

Expert

QuickbooksMS OfficeG SuiteAsanaCanvaChatGPTHubspotWebscraper

Good

ApolloMS ExcelSalesforceMailchimpSnovioTrelloZapierMonday.comLinked in Sales NavigatorZohoWixAirtableLushanotion
Skills

Expert

Administrative WorkEvent ManagementOnline ResearchTravel ManagementCustomer ServiceExecutive AssistanceBookkeepingProject ManagementInbox ManagementAI toolsExcel ManagementData ManagementCalendar Management

Good

Database ManagementEmail MarketingLead GenerationSchedule ManagementSocial Media ManagementSales CRMAutomation
Work Samples

Excel Management

MIS Report

Login Tracker

Data Management

Zapier Automation

Asana Project Management

Monday.com

HubSpot

Email ID Testing

Contact Gen Through LinkedIn

Email Marketing Campaign

Inbox Management

Canva

Website Creation Using WIX

Wishup Evaluation of Har***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Enthusiastic

Fast Learner

Patient

Punctual

Experience
Online Business Manager|Wishup
May 2024 - Present
Built and managed websites(WordPress), CRM, inbox/calendar, lead gen (SalesNav, Apollo, Snov.io), newsletters, social media, research & project management for clients across growth-focused roles.
Associate Process Manager|Eclerx Services Limited
Oct 2020 - Jan 2024
Successfully managed trainee transitions, prepared performance reports, and met critical metrics. Led client/vendor reviews, resolved queries, and optimized metrics. Oversaw teams, conducted audits.
Senior Analyst|Eclerx Services Limited
Oct 2017 - Sep 2020
Led teams, ensured high customer satisfaction, and fostered a positive environment. I coached team members, documented issues, and supported professional growth.
Analyst|Eclerx Services Limited
Mar 2015 - Sep 2017
Addressed customer queries promptly, ensuring high satisfaction and retention. Prioritized customer experience, exceeded targets, and implemented improvements that enhanced processes and efficiency
Education
Bachelors of technology (B.Tech)|Kurukshetra University
Batch of 2014
Bachelors of technology in computer science and Engineering
Three years diploma|Haryana state board of technical education
Batch of 2011
Diploma in computer science and engineering
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Select one or more skills/tools it might be regarding

Database ManagementAdministrative WorkEmail MarketingEvent ManagementLead GenerationOnline ResearchSchedule ManagementSocial Media ManagementTravel ManagementCustomer ServiceExecutive AssistanceBookkeepingProject ManagementInbox ManagementAI toolsSales CRMExcel ManagementAutomationData ManagementCalendar ManagementQuickbooksApolloMS ExcelMS OfficeSalesforceMailchimpG SuiteAsanaCanvaSnovioTrelloZapierChatGPTHubspotMonday.comLinked in Sales NavigatorZohoWixWebscraperAirtableLushanotion

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