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Adi*** profile picture

Adi***

ONLINE BUSINESS MANAGER
Availability
8 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Senior Customer Care Professional with 7+ years of expertise in client management, banking, and resolving disputes & frauds at American Express."
Tools

Expert

MS ExcelMS OfficePinterestSalesforceAI ToolsGoogle DocsG MeetChatGPTMonday.comDocusignGoogle CalendarAnydeskSlackLoom

Good

ExcelMailchimpAsanaShopifyTrelloZapierHubspot
Skills

Expert

Data ProcessingGoogle ResearchBack-Office OperationsAdministrative WorkMinutes Of MeetingFormat the ArticleCustomer Support - VoiceCustomer Support - ChatAI toolsData EntryCustomer SupportEmail ManagementData AnalysisCalendar Management

Good

Database ManagementEvent ManagementLead GenerationExcel IntermediateAutomation
Experience
Online Business Manager|Wishup
Aug 2024 - Present
Working as an Online Business Manager remotely on internal projects at Wishup. Handled responsibilities such as calendar management, project management, research work, and travel planning, MOM's.
Senior Onboarding Specialist|American Express
May 2022 - Jul 2024
At American Express, I handled customer queries, managed applications, and resolved disputes while ensuring compliance with policies. I promoted credit card products, resolved complaints and queries.
ERC Senior Associate|Amazon Development Center India
Feb 2022 - May 2022
Managed HR inquiries for employees based in the UK, addressing queries with professionalism and accuracy. Handled salary-related inquiries and requests promptly and confidentially.
Operation Sales Executive|Telus international
Feb 2021 - Oct 2021
Cultivated customer relationships to enhance loyalty and encourage repeat business. Implemented effective sales strategies that significantly boosted product and service sales.
Executive Customer Service|Ienergizer EA Games
Aug 2018 - Feb 2020
Managed customer service inquiries and resolved complaints with professionalism. Formulated and implemented effective customer service policies and procedures.
Executive Sales|ELI India
Feb 2017 - Jun 2018
Managed all aspects of sales operations, diligently tracking progress to ensure targets were met. Produced detailed reports on sales activities, customer feedback, and key performance indicators.
Education
Bachelor's in Hospitality and Administration in Hotel Management|The Institute of Hotel Management, Shimla
Batch of 2016
Proficient in daily hotel operations, encompassing front desk management and guest services.
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Data ProcessingGoogle ResearchBack-Office OperationsDatabase ManagementAdministrative WorkEvent ManagementLead GenerationMinutes Of MeetingFormat the ArticleExcel IntermediateCustomer Support - VoiceCustomer Support - ChatAI toolsAutomationData EntryCustomer SupportEmail ManagementData AnalysisCalendar ManagementMS ExcelMS OfficePinterestSalesforceExcelAI ToolsMailchimpGoogle DocsG MeetAsanaShopifyTrelloZapierChatGPTHubspotMonday.comDocusignGoogle CalendarAnydeskSlackLoom

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