Currently helping clients with administrative, research, project management, and lead generation tasks.

Responsible for monitoring all SXP welfare systems and following SOPs to take necessary escalation steps. Supported patrol operations to ensure client security needs were effectively met.

Kept accurate records of customer support interactions using established methods and tools. Assisted in creating and resolving dispute related queries.

Followed up with Comcast customers on resolved issues to maintain high standards of customer service, primarily for the retention department.

Managed inbound and outbound calls for Amazon, addressing customer inquiries, processing refunds, and sending email updates on credits and order adjustments to ensure timely support and satisfaction.

Developed a diverse range of managerial skills while specializing in key areas of business and accounting.