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Google ResearchDatabase ManagementAdministrative WorkMIS ReportingSchedule ManagementTravel PlanningInbox ManagementAI toolsExcel ManagementCalendar Management
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Data ProcessingSocial Media ManagementSummary WritingCRM
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Experience
Online Business ManagerWishup
Aug 2024 - Present
Worked with an NPO and a tech firm. Handled admin, event coordination, outreach & research. Managed art programs for kids & AI events. Upskilled on Asana, Motion & Canva.
Project CoordinatorBT Global
Jan 2023 - Jul 2024
Managed end-to-end service requests, ensuring timely delivery, adherence to SLAs, and customer satisfaction through effective stakeholder management and process optimization.
Quality AnalystTata Consultancy Services LTD
Jan 2020 - Jan 2023
Quality Analyst at TCS, auditing customer interactions, identifying compliance gaps, and implementing process improvements to enhance customer satisfaction and service quality.
Education
Bachelors in CommerceGauhati University
Batch of 2019
Bachelor's degree in Commerce with a specialization in Accountancy.
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