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Data ProcessingGoogle ResearchDatabase ManagementAdministrative WorkEvent ManagementMinutes Of MeetingOnline ResearchReportingResearchSchedule ManagementSocial Media ManagementSummary WritingTeam ManagementTravel ManagementTranscriptionBusiness Email WritingAudio TranscriptionCustomer ServiceExecutive AssistanceTravel PlanningFormat the ArticleInbox ManagementAdvanced Google ResearchCustomer Support - VoiceCustomer Support - ChatData EntryCustomer SupportEmail ManagementCalendar ManagementEmail Marketing
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Back-Office OperationsVideo EditingMIS ReportingCRMArticle WritingProject ManagementSales SupportExcel IntermediateData EnrichmentSales CRMContent Writing
Wishup Evaluation of Mun***
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Experience
Online Business ManagerWishup
Sep 2024 - Present
Currently handling inbox, calendar management, travel management, and daily operations for clients.
Operations ManageriEnergizer
Apr 2023 - Aug 2024
Worked as an Operations Manager, leading teams, optimizing processes, and ensuring smooth day-to-day operations, while also handling client queries and assisting with ongoing projects
Assistant ManageriEnergizer
Oct 2020 - Mar 2023
Worked as an Assistant Manager, leading a team of 35 fraud investigators, overseeing daily operations, ensuring timely & accurate investigations, while also reaching out to customers for more info.
Team LeaderiEnergizer
Oct 2018 - Sep 2020
Worked as a Team Leader, managing a team of 30 customer support associates, ensuring high-quality service and timely issue resolution, while also handling escalation calls.
Product TraineriEnergizer
Oct 2017 - Sep 2018
Worked as a Product Trainer, onboarding new hires by providing training on CRM systems & banking policies, ensuring they gained the necessary knowledge & skills to perform effectively in their roles.
Customer Support SpecialistiEnergizer
May 2016 - Sep 2017
Worked as a Customer Support Specialist, assisting customers over the phone with inquiries related to their credit cards, providing solutions, and ensuring a positive customer experience.
Education
Bachelor of Technology in Computer ScienceKurukshetra University
Batch of 2012
Higher SecondaryJKBOSE
Batch of 2008
High School Education
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