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Mun***

ONLINE BUSINESS MANAGER
Availability
0 hrs/day
Aptitude Skills
Top 5%
English Efficiency
Professional
"Seasoned professional with 10 years of career growth, offering a strong and diverse background in customer service, project management, and fraud investigation."
Tools
Skills
Wishup Evaluation
Experience
Education
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Tools

Expert

MS OfficeGoogle DocsG SuiteG MeetAsanaChatGPTHubspotGoogle CalendarSlacknotionGoogle sheetsCalendlyGeminiMailchimp

Good

MS ExcelCanvaTrelloZapierMonday.com
Skills

Expert

Data ProcessingGoogle ResearchDatabase ManagementAdministrative WorkEvent ManagementMinutes Of MeetingOnline ResearchReportingResearchSchedule ManagementSocial Media ManagementSummary WritingTeam ManagementTravel ManagementTranscriptionBusiness Email WritingAudio TranscriptionCustomer ServiceExecutive AssistanceTravel PlanningFormat the ArticleInbox ManagementAdvanced Google ResearchCustomer Support - VoiceCustomer Support - ChatData EntryCustomer SupportEmail ManagementCalendar ManagementEmail Marketing

Good

Back-Office OperationsVideo EditingMIS ReportingCRMArticle WritingProject ManagementSales SupportExcel IntermediateData EnrichmentSales CRMContent Writing
Wishup Evaluation of Mun***
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent!

Communicative

Managerial

Perfectionist

Proactive

Experience
Online Business Manager|Wishup
Sep 2024 - Present
Currently handling inbox, calendar management, travel management, and daily operations for clients.
Operations Manager|iEnergizer
Apr 2023 - Aug 2024
Worked as an Operations Manager, leading teams, optimizing processes, and ensuring smooth day-to-day operations, while also handling client queries and assisting with ongoing projects
Assistant Manager|iEnergizer
Oct 2020 - Mar 2023
Worked as an Assistant Manager, leading a team of 35 fraud investigators, overseeing daily operations, ensuring timely & accurate investigations, while also reaching out to customers for more info.
Team Leader|iEnergizer
Oct 2018 - Sep 2020
Worked as a Team Leader, managing a team of 30 customer support associates, ensuring high-quality service and timely issue resolution, while also handling escalation calls.
Product Trainer|iEnergizer
Oct 2017 - Sep 2018
Worked as a Product Trainer, onboarding new hires by providing training on CRM systems & banking policies, ensuring they gained the necessary knowledge & skills to perform effectively in their roles.
Customer Support Specialist|iEnergizer
May 2016 - Sep 2017
Worked as a Customer Support Specialist, assisting customers over the phone with inquiries related to their credit cards, providing solutions, and ensuring a positive customer experience.
Education
Bachelor of Technology in Computer Science|Kurukshetra University
Batch of 2012
Higher Secondary|JKBOSE
Batch of 2008
High School Education
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Select one or more skills/tools it might be regarding

Data ProcessingGoogle ResearchBack-Office OperationsDatabase ManagementAdministrative WorkVideo EditingEvent ManagementMIS ReportingMinutes Of MeetingOnline ResearchReportingResearchSchedule ManagementSocial Media ManagementSummary WritingTeam ManagementTravel ManagementTranscriptionCRMBusiness Email WritingAudio TranscriptionCustomer ServiceArticle WritingExecutive AssistanceProject ManagementSales SupportTravel PlanningFormat the ArticleInbox ManagementAdvanced Google ResearchExcel IntermediateCustomer Support - VoiceCustomer Support - ChatData EnrichmentSales CRMContent WritingData EntryCustomer SupportEmail ManagementCalendar ManagementEmail MarketingMS ExcelMS OfficeGoogle DocsG SuiteG MeetAsanaCanvaTrelloZapierChatGPTHubspotMonday.comGoogle CalendarSlacknotionGoogle sheetsCalendlyGeminiMailchimp

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