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Google ResearchDatabase ManagementAdministrative WorkEvent ManagementMinutes Of MeetingOnline ResearchReportingResearchSchedule ManagementSummary WritingTravel ManagementTranscriptionBusiness Email WritingAudio TranscriptionCustomer ServiceExecutive AssistanceTravel PlanningFormat the ArticleInbox ManagementAdvanced Google ResearchCustomer Support - VoiceCustomer Support - ChatAI toolsContent WritingData EntryData ManagementCustomer SupportEmail ManagementCalendar Management
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Experience
Virtual AssistantWishup
Sep 2024 - Present
With almost 12 years of experience and specific skills acquired, I am currently assisting a client with LinkedIn Engagement, Research, & Inbox Management
Retention Specialist (Business Services)Hutchison 3G UK
Aug 2019 - Jun 2024
Experienced professional with 5+ years in customer retention, contract upgrades, and complaint resolution on chat, social media & calls.
Team Leader, VerificationTata Consultancy Services
Feb 2017 - Jun 2018
As a Team Leader managing a team for Citi credit card applicant verification, overseeing ID, address, and residency checks to ensure accuracy and secure client approval
Customer Support & ComplaintsHutchison 3G UK
Mar 2015 - Jan 2017
Worked in the customer support team, where I resolved day-to-day queries through chat, emails & calls. Every communication detail were logged in CRM to track and resolve cases.
Manager, Imports and sourcingContinental Chandler's
Mar 2012 - Jan 2015
Sourcing high-quality F&B produce for exclusive delivery to cruise ships such as Celebrity, Princess Cruises, & Royal Caribbean & ensuring repeat business.
Education
Graduate (Bachelors in Commerce)Sydenham College of Commerce & Economics
Batch of 2012
I have graduated with Grade A, where subjects like Economics, Secretarial Practice, Business Accounting, etc. were taught.
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Google ResearchDatabase ManagementAdministrative WorkVideo EditingEmail MarketingEvent ManagementInvoicingMIS ReportingMinutes Of MeetingOnline ResearchReportingResearchSchedule ManagementSocial Media ManagementSummary WritingTravel ManagementTranscriptionWeb ScrapingCRMBusiness Email WritingAudio TranscriptionCustomer ServiceArticle WritingExecutive AssistanceBookkeepingProject ManagementSales SupportTravel PlanningFormat the ArticleInbox ManagementAdvanced Google ResearchExcel IntermediateLinkedIn ManagementCustomer Support - VoiceCustomer Support - ChatContract GenerationData EnrichmentE Commerce - Shopify/PayTMProject CoordinationAI toolsLead ManagementSales CRMExcel ManagementAutomationContent WritingData EntryData ManagementCustomer SupportEmail ManagementCalendar ManagementQuickbooksApolloMS OfficeOctoparseAI ToolsMailchimpGoogle DocsG SuiteAsanaBufferCanvaShopifySnovioTrelloZapierChatGPTHubspotMonday.comRocketReachZohoGoogle CalendarClickupHunterZoomBardHootsuiteGoogle sheetsLoomCalendlyPhantom Buster
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