Working as an online business manager, focusing on performing administrative tasks, calendar management, inbox organization and Excel tasks.

Led a US-based BPO team, optimized service delivery, created training programs, monitored KPIs, handled escalations, client cadence & ensured timely resolutions and reports.

Developers on-boarding Assistance | Resolved issues using P.A.I.R Process | Updated Knowledge bases and Content, and developed strategic plans to align with business objectives.

Experienced in managing support teams, resolving issues, coaching staff, processing administrative tasks, and ensuring SLA compliance while maintaining high operational standards and team pe

Providing support SME customers. Managing and Troubleshooting issues, handling installations, ensuring timely resolutions, and meeting performance and customer satisfaction goals.

Provided excellent customer service by offering product information, resolving issues, managing payments, assisting with breakdowns, and ensuring timely follow-ups while adhering to company standards

Provided top-tier customer service by handling account queries and complaints promptly and courteously. Delivered first-call resolutions with an 85% success rate, worked with business clients.

Provided excellent customer service by troubleshooting and resolving technical issues, offering first-time fixes, handling escalations, and ensuring timely resolutions, enhancing customer satisfaction

Comprehensive program blending IT and management, covering ICT strategy, project management, data analysis, and emerging technologies to prepare professionals for leadership roles in tech-driven indus

A recognized certification validating IT skills, covering core informatics, advanced tech knowledge, and professional competencies for roles in IT management, development, and operations.

A specialized program focusing on software development, programming languages, database management, web technologies, and IT infrastructure, preparing graduates for roles in the IT industry.

A Degree blending commerce and computer science, covering business concepts, accounting, programming, and IT applications, preparing graduates for careers in tech-driven business environments.