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Skills
Expert
Google ResearchDatabase ManagementAdministrative WorkEvent ManagementMinutes Of MeetingOnline ResearchReportingResearchSchedule ManagementSummary WritingTravel ManagementTranscriptionBusiness Email WritingCustomer ServiceExecutive AssistanceTravel PlanningResearch TopicFormat the ArticleInbox ManagementAdvanced Google ResearchCustomer Support - VoiceCustomer Support - ChatContent WritingData EntryData ManagementCustomer SupportEmail ManagementCalendar Management
Good
Video EditingEmail MarketingInvoicingMIS ReportingSocial Media ManagementWeb ScrapingCRMArticle WritingBookkeepingProject ManagementSales SupportExcel IntermediateLinkedIn ManagementContract GenerationData EnrichmentE Commerce - Shopify/PayTMProject CoordinationAI toolsLead ManagementAutomation TestingExcel Management
Experience
Online Business ManagerWishup
Oct 2024 - Present
Working as an online business manager, focusing on performing administrative tasks, calendar management, inbox organization and Excel tasks.
Deputy ManagerInfinx Services Pvt Ltd
Jul 2022 - Sep 2024
Led a US-based BPO team, optimized service delivery, created training programs, monitored KPIs, handled escalations, client cadence & ensured timely resolutions and reports.
Developers Support AdvisorApple
Jul 2017 - Aug 2020
Developers on-boarding Assistance | Resolved issues using P.A.I.R Process | Updated Knowledge bases and Content, and developed strategic plans to align with business objectives.
Mentor -Subject Matter ExpertHCL Technologies
Nov 2016 - Jul 2017
Experienced in managing support teams, resolving issues, coaching staff, processing administrative tasks, and ensuring SLA compliance while maintaining high operational standards and team pe
Sr. Technical Support ExecutiveHCL Technologies
Aug 2014 - Nov 2016
Providing support SME customers. Managing and Troubleshooting issues, handling installations, ensuring timely resolutions, and meeting performance and customer satisfaction goals.
Senior Customer Service RepresentativeResponse Group - Dublin
May 2013 - Apr 2014
Provided excellent customer service by offering product information, resolving issues, managing payments, assisting with breakdowns, and ensuring timely follow-ups while adhering to company standards
Sr. Customer Service & Sales AdvisorCapita PLC.
Mar 2008 - Apr 2013
Provided top-tier customer service by handling account queries and complaints promptly and courteously. Delivered first-call resolutions with an 85% success rate, worked with business clients.
Technical Support SpecialistStream Global Services PVT Ltd.
Feb 2006 - Jan 2008
Provided excellent customer service by troubleshooting and resolving technical issues, offering first-time fixes, handling escalations, and ensuring timely resolutions, enhancing customer satisfaction
Education
PG Diploma in ICT ManagementCollege of Computer Training - Irish Education HETAC
Batch of 2008
Comprehensive program blending IT and management, covering ICT strategy, project management, data analysis, and emerging technologies to prepare professionals for leadership roles in tech-driven indus
European Certification of Informatics ProfessionalsCollege of Computer Training - Irish Education FETAC
Batch of 2007
A recognized certification validating IT skills, covering core informatics, advanced tech knowledge, and professional competencies for roles in IT management, development, and operations.
PG Diploma in Computer ApplicationCollege of Computer Training (CMC)
Batch of 2004
A specialized program focusing on software development, programming languages, database management, web technologies, and IT infrastructure, preparing graduates for roles in the IT industry.
Bachelors Of Commerce (Computer)Osmania University
Batch of 2003
A Degree blending commerce and computer science, covering business concepts, accounting, programming, and IT applications, preparing graduates for careers in tech-driven business environments.
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Google ResearchDatabase ManagementAdministrative WorkVideo EditingEmail MarketingEvent ManagementInvoicingMIS ReportingMinutes Of MeetingOnline ResearchReportingResearchSchedule ManagementSocial Media ManagementSummary WritingTravel ManagementTranscriptionWeb ScrapingCRMBusiness Email WritingCustomer ServiceArticle WritingExecutive AssistanceBookkeepingProject ManagementSales SupportTravel PlanningResearch TopicFormat the ArticleInbox ManagementAdvanced Google ResearchExcel IntermediateLinkedIn ManagementCustomer Support - VoiceCustomer Support - ChatContract GenerationData EnrichmentE Commerce - Shopify/PayTMProject CoordinationAI toolsLead ManagementAutomation TestingExcel ManagementContent WritingData EntryData ManagementCustomer SupportEmail ManagementCalendar ManagementQuickbooksApolloMS ExcelMS OfficeOctoparseExcelMailchimpGoogle DocsG SuiteAsanaBufferCanvaShopifyTrelloZapierChatGPTHubspotMonday.comLinked in Sales NavigatorScrapp ExtensionGoogle CalendarClickupParsehubWebscraperHashtag Generator ToolsSkrappSlackBardZocdocnotionGoogle sheetsLoomGemini
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