My front desk is overwhelmed. How can a virtual assistant automate reschedule links when patients cancel?

Your front desk staff is often overwhelmed by last-minute cancellations, but with a Wishup HIPAA-compliant automation expert virtual assistant, you can automate the rescheduling process to handle cancellations quickly and efficiently.

Here’s the process:

Automated Cancellation Notices

When a patient cancels the appointment, your workflow automation expert virtual assistant can set up an automated cancellation email or SMS, including a link to your clinic’s reschedule page. Patients can easily pick a new time slot for their appointment without needing to call the front desk.

Calendar Integration

The VA will integrate the clinic’s scheduling system (e.g., Google Calendar or Office 365) with automated reschedule links. This integration ensures the availability is always updated and allows patients to easily choose a new time.

Follow-up Automation

If patients don’t reschedule immediately, your CRM automation expert virtual assistant can automate the process of sending follow-up reminders to encourage them to pick another available slot.

With 3+ years of experience and industry-specific expertise, our VAs can set up and automate processes and document the SOP of the same for you, enabling your practice to stay organized and efficient with minimal effort.